FAQ | Black Venom Luxury Rebel
Frequently asked questions

FAQs

General
Yes, all Black Venom watches are waterproof and meet the standards of the parent company that produced the watch.
Absolutely not. The Diamond Like Carbon coating does not ruin the basic watch in any way. It makes it resistant to wear and scratches and the DLC treatment is completely reversible. As soon as the watch is in excellent condition, Black Venom is willing to buy it back for 20% less than the purchase price.
Yes, the DLC treatment is reversible. If requested, our team will restore the watch to its original condition. As soon as the watch is in excellent condition, Black Venom is available to buy it back for 20% less than the purchase price.
No, the price is the final and definitive price.
Following the DLC treatment, the watch is no longer recognized by the parent company. Through the process of reversibility of the treatment, however, it is possible to return it to its original state and therefore be recognized.
Warranty and Returns
After the purchase you will benefit from a comprehensive warranty covering potential failures in materials, workmanship and coating, as well as defects and malfunctions which occur under normal conditions of use and maintenance. The Black Venom warranty completely replaces the original manufacturer's guarantee provided for the watch.
To request a warranty repair, you can contact the following number +39 3930070078 or write an email to warranty@blackvenomwatch.com Black Venom will take care of collecting the watch at our expense from your home with an insured courier. The maintenance work has a minimum duration of 30 days. If will take longer you will be notified as soon as the watch will be checked in our laboratories. Neither repair work nor repairs carried out under warranty constitute an extension or renewal of the original warranty period. The Black Venom warranty completely replaces the original manufacturer's warranty provided for your watch.
The watch must be delivered to the Black Venom headquarter at the expense of the customer. Once the repair has been completed, Black Venom will take care of delivering the watch directly to the customer.
Shipping
If the watch is not available for immediate delivery, it will take 4 to 6 weeks to complete the order.
Yes, Black Venom ships worldwide and shipping costs are already included in the price of the watch.
Yes, the shipment is covered by an insured courier
Diamond Collections
Diamonds above 0.20ct are all certified by the world’s most reputable grading body - GIA (Gemological Institute of America). Diamonds used for flooded pavé are recognised as melee diamonds are sorted on such a large scale that it becomes impossible to grade each
As a standard, we use VS + graduated and G + colored diamonds. We take great care to ensure that our diamonds always maintain their lustre.
Black Venom Kit
In addition to the Black Venom luxury watch you will find included in the Limited Edition box:
2 Cordura straps
A black steel bracelet
A personalized BV screwdriver
The Black Venom warranty valid for 5 years
Yes, it is possible for a separate price. The price may vary depending on the model.
In addition to the Black Venom you will receive the box including: 2 nato straps A black steel bracelet A custom BV screwdriver The Black Venom warranty, valid for 5 years
Customizations
We are able to customise your watch with or without the Black Venom branding, provided you have the original warranty certificate.
No, Black Venom is specialized in the creation of unique timepieces therefore only personalized watches are sold.
We are able to customise your watch with or without the Black Venom branding, provided you have the original certificate of garantee.