Who we are
Black Venom S.r.l. Luxury Rebel Limited Edition (VAT number: 07511430964, based in Riccione, viale Ceccarini n.189; hereinafter “Black Venom”) is an independent laboratory.
Only on its Website, Black Venom offers a watch customization service at the express request of its customers within its limited capabilities. To discuss the services that Black Venom will be able to provide upon request (the "Service Orders"), please refer to the contacts listed below.
Black Venom does not manufacture or sell watches. In compliance with the laws against counterfeiting pursuant to art. 474, 514, 515, 517,684 and 712 Criminal Code, Black Venom does not work, sell or offer fake, replica or counterfeit items.
Black Venom is not affiliated with or authorized by the manufacturers of the watches it works on. Manufacturers have not expressly approved modifications or customizations made to their products by unauthorized third parties.
The personalization services provided by Black Venom are intended exclusively for personal and private use. Consequently, Black Venom reserves the right not to honor the guarantee referred to in article 9 below and to refuse any new customization request from a customer who has decided to sell the watch to third parties and / or sell the watch on the market. made by Black Venom.
Black Venom and Utenza website
These General Conditions of Service govern the Service Orders (as defined below) on the website www.blackvenomwatch.com (hereinafter the "Website") edited by Black Venom.
The Website does not represent a newspaper as it is updated without any regular periodicity. Therefore, it does not constitute an "editorial product" pursuant to the Law of 7 March 2001, n. 62, nor are the provisions envisaged for the press applied to it, including the provisions of Law 8 February 1948, n. 47. Black Venom does not guarantee the completeness or accuracy of the information contained on the Website.
The reproduction, download, transfer to third parties and publication of digital photos and multimedia elements present on the Website is permitted only with express authorization. Access and navigation on the Website by users are free.
Before placing an online Service Order through the Website, the user is invited to read these General Conditions of Service in full, which apply to all Service Orders placed by customers through the Website.
By using the Website, the user expresses his consent and acceptance of these General Conditions of Service. If you do not accept these General Conditions of Service, it will be sufficient for the user to stop continuing to use the Website.
Unless otherwise indicated by law, Black Venom cannot be held responsible in any way for damages of any nature caused, directly or indirectly, by accessing the Website, by the impossibility of accessing it, by relying on the information contained therein and / or their use. When the user decides to interact with the Website, he agrees to provide all the information and documentation requested. All sensitive data provided will be managed in compliance with the regulations in force on the processing of personal data: Privacy Code D. Lgs. 196/2003 and DGPR n. 679/2016. Black Venom will be the "Data Controller of personal data" and will manage all sensitive data according to the specific purposes of using the Website and with methods suitable for guaranteeing its confidentiality and security.
Opposition to the General Conditions of Service
By using our Website and placing a Service Order with Black Venom, the user fully and unreservedly accepts the General Service Conditions in force on the day of the Service Order.
Black Venom reserves the right to modify these General Conditions of Service at any time.
No particular condition will prevail over these General Conditions of Service unless formally accepted by Black Venom.
The fact that Black Venom does not invoke any of the provisions of the General Conditions of Service at any time must not be interpreted as a possible waiver of the same.
Before carrying out his Service Order, the user:
declares to be of age or to have the authorization of its legal representatives, as well as to be in possession of the full legal capacity to commit to Black Venom in compliance with the General Conditions of Service; undertakes to act as a natural person, as an individual, on its own behalf and for exclusive personal use, with purposes not related to any commercial, entrepreneurial or professional activity carried out.
Black Venom overhauls, restores, personalizes and modifies watches, upon request and on behalf of its customers and for their own personal use (the "Services").
Black Venom is neither a manufacturer nor a seller of watches.
The examples of Services on the Website were created at the exclusive request of Black Venom's customers. These examples are representative of Black Venom's experience which reserves the right, at its discretion, not to repeat the Services.
To legitimately place an Order for Services, it is necessary:
be the owner of an authentic branded watch; be in possession and provide all the documents that certify their authenticity. If the customer is unable to provide the required documentation, or in case of doubts about the authenticity of the watch, the Service Order will be rejected without prejudice.
During the processing of the watch, Black Venom assumes the quality of depositary of the asset, but is not liable for any damage not directly attributable to it.
If you are oriented towards purchasing an authentic and original product, it is advisable to consult the manufacturers' brands on official channels and consult a list of authorized dealers.
Finally, since Black Venom is an artisan company and its workshops have an extremely limited capacity, we cannot absolutely guarantee the acceptance of the request for Service Orders.
By placing an Order for Services, the customer agrees to:
use the watch customized by Black Venom for personal use only and for private purposes; do not resell the personalized watch. Black Venom expressly disclaims any responsibility for any discrepancy in the use and destination of the watch.
Inquiries and Service Orders
Requests for information and everything related to Service Orders can be sent through the Website or directly by e-mail to the email address email@example.com. One of our representatives will provide you with all the information requested and will take charge of your Service Order and will give you confirmation of the same.
All prices for the Services, applicable taxes and other charges are shown on the Website and are those in effect on the date the Service Order is placed and are confirmed by Black Venom through express communication.
Black Venom reserves the right to update prices at its sole discretion, at any time and without notice.
Countries not belonging to the E.U. are subject to taxes and customs duties according to the regulations in force in the country of reference. The customer is responsible for paying VAT and other charges to the tax authorities of the country of residence.
The price due for the execution of the Services must be made with the following standard payment systems:
bank transfer (whose details will be communicated upon acceptance of the Service Order); credit card.
Within 3 days from the date of acceptance of the Service Order by Black Venom, the customer will pay a deposit equal to 20% of the price due.
All Service Orders will be considered final once the deposit has been paid. The deposit paid by the customer is non-refundable, regardless of the date or the reason why the customer decides to cancel their Service Order.
Once the Service is completed, Black Venom will send the Customer the digital photos of the product made together with the invoice. The product will be shipped to the customer once the balance of the price has been received by Black Venom.
The terms for the execution and provision of the Services (hereinafter, the "Terms") indicated at the time of acceptance of the Service Order are to be considered indicative. Any exceeding of the Terms cannot give rise to compensation, deductions, discounts, or cancellation of pending Service Orders. The Customer waives the right to seek compensation for any damage, material or immaterial, which he may result from a delay with respect to the Terms indicated at the time of acceptance of the Service Order.
The manufactured product will be shipped from Black Venom to the customer by courier, a completely autonomous and independent carrier from Black Venom. Except in cases of willful misconduct and gross negligence, Black Venom will not be liable in any way for any delivery delays due to the carrier's responsibility or due to it not attributable to it.
Once the product has been delivered, the customer will check its characteristics, conditions and operation. Any discrepancies in the characteristics of the product manufactured with respect to the Service Order or technical problems, must be reported to Black Venom, in accordance with the law, no later than 8 (eight) days of receipt.
Right of withdrawal
Since Black Venom provides its Services at the express request and according to the customer's needs, as specified in Legislative Decree 6 September 2005, n. 206 (so-called Consumer Code), the right of withdrawal for the Services rendered by Black Venom is not guaranteed.
Warranty and Liability
Black Venom is an independent laboratory and is not sponsored, associated, endorsed or affiliated with any watch manufacturer.
Black Venom will customize the customer's watch upon express request. It is possible that due to the customization of the watch, the manufacturer automatically cancels the original warranty. When the customer places the Service Order, he accepts that the original manufacturer's warranty is not applied to his transformed product. However, Black Venom guarantees its customers that the quality of the work it does on watches is in line with the standards of fine watchmaking and subjects its production to standard water resistance tests and monitoring of the mechanical movement charge.
Black Venom guarantees the correct functioning of its products for a period of 5 years from the moment of their availability.
The warranty does not cover normal wear, loss and theft and does not operate if the product has been damaged, even accidentally, due to improper use or negligence by persons other than Black Venom and tampering not authorized by Black Venom, by part of the customer or third parties, subsequent to the execution of the Service Order.
The warranty is activated by registering the product, by the customer, in the appropriate section on the Website: https://www.blackvenomwatch.com/warranty.php
The customer has 30 (thirty) days to activate the warranty. After this period without the guarantee having been activated, the right to use the commercial guarantee expires and the customer can only take advantage of the benefits of the legal guarantee.
Disclaimer of Liability
Black Venom expressly excludes any liability towards the customer or third parties regarding improper use, other than personal use and for private purposes, contrary to mandatory laws or applicable regulations.
Black Venom excludes any liability towards the customer, deriving from the violation of any right that the watch manufacturer may claim in relation to the same, in particular in the event that the watch can no longer be used for any reason (in particular in the case of confiscation). This exclusion of liability also applies in the case of sale to third parties.
Furthermore, except in cases of willful misconduct and gross negligence, Black Venom will not be liable, will be relieved of any contractual obligation to do or deliver and will not be required to pay any compensation or indemnity in the event of non-fulfillment of obligations due to its due. to causes not attributable to Black Venom or to events of force majeure, such as, but not limited to, pandemics, riots, uprisings, social unrest, telephone or computer breakdowns or serious damage to security or internet operations, strikes and impossibility of supply also temporary products and materials.
The models of the brands mentioned on the site are models of exclusive property of third-party companies and Black Venom has no rights over them. Any mention of model names or brands of these companies is purely for reference and / or example purposes.
All intellectual property rights, including trademarks of personal watches on which Black Venom performs the Services are owned by third party companies. These companies do not expressly approve the changes made to the original models and therefore Black Venom is not in possession of authorizations or licenses and acts independently.
Black Venom assists its customers in customizing their watches. All intellectual property rights relating to the personalization of watches by Black Venom, including the processes, ideas, themes and concepts proposed and developed by Black Venom, for its customers, are covered, pursuant to and for the purposes of law, intellectual property law (including trade secret and copyright regulations).
After sales services
Maintenance and overhaul services are carried out by Black Venom at his laboratory. Following any customer request in this regard, Black Venom will present the customer with a quote.
Any general provision that is totally or partially contrary to mandatory legal regulations will be separable and will not affect the validity of the rest of the clause in which it is inserted or the other clauses of these General Conditions of Service.
Applicable law and jurisdiction
The General Conditions of Service published on the Website are in Italian and available in various translations. Any discrepancies in interpretation are resolved by taking the Italian version of the text as a reference.
Italian law is applied to these General Conditions of Service, including the provisions of Legislative Decree 6 September 2005, n. 206 (so-called Consumer Code) and, in particular, the legislation dictated on the subject of contracts concluded at a distance (articles from 50 to 68), as well as the provisions of Legislative Decree 9 April 2003 n. 70 on electronic commerce.
In the event of a dispute, please contact us for an amicable resolution.
The provisions of this article do not in any way deprive consumers of the right to take legal action, nor of the right, in the event of legal action, to defense in the place of residence or domicile, nor of the right to consumer protection measures as defined by legislation applicable in the country of residence.
Black Venom reserves the right to make changes, revisions, corrections and improvements in the contents of the Website, including the present General Terms and Conditions of Service, without prior notice and without such changes implying any liability on the part of Black Venom.
Black Venom Srl
Viale Ceccarini, 189
47838 Riccione RN
Phone: +39 393 999 0006
WhatsApp: +39 393 999 0006
Mon - Fri, 9.30 to 19.00.